Relief Counsellor on Duty

Send resume to: Alana Eadie,

Relief Counsellor – Shelter

Title: Counsellor on Duty

Reports To: Residential Manager

Hours and Pay Rate: the relief Counsellor-on-Duty is a casual, on-call position.  Shifts are offered to relief counsellors on a rotational basis. The pay rate is $22.45/hr.


The Counsellor on Duty is responsible for providing service to women in crisis, who access Women’s House through the domestic violence, sexual assault, and crisis support telephone lines, emergency non-residential counselling, or the Shelter program. The Counsellor on Duty works full-time, part-time, or relief as part of the Shelter Team within the Shelter in Kincardine, in a unionized position, covering shifts Sunday through Saturday, including days and overnights.


  • Post secondary education consisting of a degree/diploma from a recognized institution in social work or related field &/or experience of 3 years of group and individual counselling or crisis support work in a related field
    • Knowledge of Windows-based computer software
    • Experience in group facilitation
    • Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
    • Ability to perform with minimal day to day supervision
    • Demonstrated willingness to be flexible and adaptable to changing priorities
    • Willingness to work shift work/flexible hours
    • Willingness to learn new skills and adapt to a changing environment
    • Proven ability to work individually, collaboratively, and effectively within a team environment
    • Demonstrated complex problem solving abilities
    • Excellent interpersonal skills
    • Proven conflict resolution skills
    • Proven organizational skills
    • Ability to manage multiple projects in a busy environment with accuracy and efficiency
    • Excellent written and verbal communication skills
    • Ability to maintain an impartial and non-judgmental attitude
    • Relevant knowledge of community resources to assist sexually assaulted and abused women
    • Understanding of and experience in crisis response
    • Knowledge & integration of feminist perspective on political & social issues surrounding women’s issues, sexual assault, rape & VAW
    • Valid first aid certification
    • Punctuality and consistency in attendance

Job Duties

Client Support

  • Provides crisis intervention for women & children experiencing family violence or a crisis situation, as well as crisis support & referrals for women who have experienced sexual assault, recent or past
  • Demonstrates a nonjudgmental attitude and empathetic manner
  • Models to clients and other staff, and abides by, the working etiquette for Women’s House
  • Answers three crisis lines, in addition to business telephone lines
  • Assesses suitability of WH services for prospective clients & makes referrals when services are not appropriate
  • Conducts intake interviews prior to admission
  • Assists women and children to adjust to Shelter routines and guidelines
  • Provides woman and children with relevant information, education, counseling, and support
  • Develops case plans in conjunction with the client and other staff
  • Assists women & children in locating & utilizing community resources
  • Develops and maintains contacts within the community to enhance Women’s House services
  • Assists women & children in prioritizing options, developing action plans & provides appropriate support & assistance in following through on their chosen options
  • Convenes regular meetings with residents, individually or in groups, to discuss communal living issues
  • Acts as an advocate for women and children clients
  • Deals effectively with emergencies and safety concerns, as needed
  • Assumes responsibility for the Shelter and its’ residents in the absence of other staff and the Residential Manager
  • Uses appropriate judgment in difficult or emergency situations, and good use of the on-call management system
  • Participates in ongoing training & development in areas related to woman abuse & counselling, either self-directed or formal, as well as related topics, such as mental health, addictions, or coping strategies

Life Skills

  • Assists residents in planning nutritious and economical meals, matters of hygiene, and safety
  • Assists residents in learning new life skills, as needed (i.e.:  banking, cooking, household management, etc.)

Household Management

  • Provides supportive conversation to shelter residents in the context of their household responsibilities
  • Ensures the residence is maintained to a high standard of cleanliness and safety
  • Ensures that residents participate in residence maintenance
  • Assists residents with orientation and adjustment
  • Ensures residential bedrooms are cleaned and ready upon discharge
  • Assigns rooms to new clients, and provides for immediate needs
  • Assists clients with meal preparation, when possible
  • Prepares weekly needs lists appropriate to number of residents, including groceries, hygiene, cleaning, supplies
  • Organizes and maintains household supply items
  • Participates in house meetings with staff and residents to discuss and resolve problems or difficulties, as well as facilitate the division of tasks associated with communal living, and educate in the areas of abuse
  • Ensures the Shelter operates in a safe, effective, and respectful way for residents and volunteers

Property Management

  • Notifies Residential Manager of maintenance or repairs and safety issues for building, appliances, and all other equipment and facilities pertinent to Shelter and agency operations
  • Ensures proper disposal of garbage & recycling, as well as maintenance work & household management tasks


  • Maintains accurate, appropriate records for clients and household needs
  • Contributes to, and maintains, pertinent resource materials, and researches internet for credible resources
  • Maintains appropriate documentation

Agency Wide

  • Partakes in staff and team meetings, committees, training, and other aspects of work environment
  • Communicates program concerns directly to Residential Manager
  • Maintains thorough knowledge of agency programs, and liaises effectively with these programs
  • Follows all Women’s House policies and procedures


  • Actively participates in regular supervision sessions with Residential Manager
  • Communicates concerns, issues, and problems affecting job performance and program quality to the SM
  • Deals effectively with job related stress, including accessing need for time off and/or professional development
  • Assists with interviewing and training new staff, volunteers, students, and contract workers
  • Performs other duties as requested by the Residential Manager

Public Relations

  • Participates in speaking engagements and group facilitation in the community
  • Responds to requests for information from the community
  • Ensures positive Women’s House promotion, its programs, and the image of those who are victims of violence
  • Communicates role of Women’s House programs in the community, agencies, or individuals
  • Ensures internal & external relationships contribute to the Women’s House mission and statement of principles
  • Functions as a resource for local community and individuals in family violence issues
  • Respects the confidentiality of all agency information

Health and Safety

  • Works in compliance with the OHSA & follows all health & safety policy & procedures
  • Takes reasonable precautions to ensure the health and safety of everyone who may be at risk
  • Identifies and corrects issues that can be addressed immediately
  • Cooperates with the Joint Health and Safety Committee, and assists inspectors in carrying out their duties
  • Elects JHSC representatives
  • Participates in hazard analysis
  • Reports to Managers anything that is likely to be unsafe or hazardous to health & safety of staff or anyone else, and any contravention of the Act or Regulations
  • Reports every accident, injury, illness, or other occurrence arising in the course of, or in connection with work, that has caused injury to staff or another person
  • Participates in health and safety orientation, education, and training
  • Administers first aid and records treatment, including the circumstances of all incidents requiring first aid

Work Conditions

  • Works as part of the Shelter Team, in a unionized position
  • Works primarily at the Shelter location in Kincardine
  • Works various shifts Sunday through Saturday, including day shifts and overnight shifts

Send resume to: Alana Eadie,

Women’s House Serving Bruce & Grey welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.